A mother from Plymouth ‘took the plunge’ to start her own web design business, which is now one of the best in town.
Diana Crabtree started the business in 2015 working from her dining room table one day a week and self-taught in web design and search engine optimization.
A few years later, she went full time with another web developer, who is now a permanent member of the team, and now has her own premises at Reynolds Park in Plympton.
The Web Design and SEO Company is a small team of seven ‘fantastic’ web, SEO and digital marketing employees – and a Labrador – all working towards the same goal to help local and national businesses grow and grow. make the most of digital presence.
Diana had been employed for over twenty-five years before starting her own business, and she told PlymouthLive that she felt “proud” to have won the “3 Top Rated Web Designer” award for the third year in a row.
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Diana said: “It was a big move because I had a good job, I worked in my dining room part time for a few years and it was a big decision.
“I’ve always wanted to run my own business, but I’ve always worked for other people my whole life.
“I never had the idea that would be good commercially, but then I worked with a company in Estover for five and a half years.
“When I got to 50 I thought I could do it on my own and I thought I could do it really well, so at that point I thought if I don’t do it now I don’t never will.
“I just took the plunge and started building the business on my own, my team is really creative, my business is commercial and I help people grow their business.”
The Web Design and SEO Company award meant they faced a rigorous fifty-point inspection that included everything from reviewing reviews, ratings, reputation, history, complaints, satisfaction, and confidence and cost to overall excellence – which they have passed with flying colors.
Has your business used The Web Design and SEO Company? Tell us about your experience in the comments
They now have nearly a hundred clients, some of whom have been there since the early days of opening, from Plymouth, Devon and Cornwall including Moorland Heating, MLT Plumbing and Heating, Plympton Osteopathic Clinic and Crownhill Conservatories.
They also work with the University of Plymouth, Nash and Co, Solicitors and Tamar Caravan Center and pride themselves on providing “first class customer service” to their customers.
Diana told PlymouthLive: “We have clients who have been with us from day one, it’s about building long term relationships with our clients and really being a trusted partner – and they really trust us. .
“One of our clients had a follow-up meeting and the clients said they were ‘so happy’ and ‘excited’ about the new website and to hear that it makes our job really interesting.”
In May 2019, Diana found a new home for her website design and SEO company by renting the top floor of an office that was available at the time.
Soon after, Diana decided to purchase the entire premises, including a garage transformed into a staff room, with a fully equipped kitchen, a meeting room specially designed for staff and clients.
Diana explained why she decided not to buy the location right away, because with the pandemic, she wanted to make sure her business would be sustainable in the future.
“We have only been in the office for a little over two years, we rented it and then bought it. We have done everything very carefully to know that it will be sustainable for the future,” she said.
“The ground floor was literally just a garage and we completely demolished it and worked with all the locals and local traders, including one of our clients, who helped us transform it.
“We also have a nice room for the staff and a very nice and big meeting room which we now use not only for internal talks but also for our clients who prefer to meet face to face.
“We had a meeting here yesterday and it was a website that we put online a few weeks ago and the husband and wife came with their little boy.”
She added: “It’s just a nice place for people to come in, we welcome them and make them a cup of tea – it’s just a friendly and welcoming place.
“Over time, we are looking to grow and create more local jobs.
“Being able to get everyone in the office to work together, obviously when it’s safe from a Covid point of view, makes it a lot easier to do our jobs.”
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